Terms of Service Electronic Services

§1. Definitions

For the purposes of these Terms, the following definitions apply:

1. Service Provider

Aleksander Ambros, conducting unregistered business activity within the meaning of Art. 5 of the Act of 6 March 2018 – Entrepreneurs' Law, address: 41-902 Bytom, 19/3 Łukasza Wallisa St., Poland, e-mail address: [email protected].

2. Entiway

A service provided electronically, comprising in particular access to a programming interface (API) and to a graphical panel available through a web browser, used for querying, monitoring and processing data of business entities sourced from public state registers.

3. Public Website

The informational website available at https://entiway.com.

4. Panel

The graphical user interface available at https://app.entiway.com, enabling management of the Account, API Tokens, Monitoring, Wallet, payments and Account settings.

5. API

The programming interface available at https://api.entiway.com, enabling automated use of Entiway functions.

6. User

Exclusively an entrepreneur within the meaning of Art. 4 of the Act of 6 March 2018 – Entrepreneurs' Law, i.e. a natural person, legal person or organizational unit without legal personality, conducting business or professional activity in their own name, who has concluded an Agreement with the Service Provider. The services are not directed at consumers.

7. Agreement

An agreement for the provision of electronic services concluded between the Service Provider and the User on the terms set out in these Terms.

8. Account

An individual User account in Entiway, accessible through the Panel and linked to the API, assigned to a single e-mail address.

9. API Token

A unique, confidential string used to authenticate and authorize requests sent to the API. The User may hold multiple active API Tokens.

10. Request

A single, authorized HTTP call to an API endpoint.

11. Price List

The current list of packages, prices and credit costs of individual operations, published on the Public Website and in the Panel.

12. Credits

Billing units credited to the Wallet of the User and consumed in accordance with the Price List.

13. Wallet

The internal credit wallet of the User, in which Credits are recorded.

14. One-off Top-up

A single purchase of a Credit package without recurring renewal.

15. Subscription

The automatic, monthly renewal of the purchase of the same package referred to in point 14. A Subscription does not constitute a separate product or a separate Price List.

16. Monitoring

An Entiway feature enabling the tracking of changes concerning selected business entities and the presentation of related events.

17. Alert

A notification of a Monitoring event, sent exclusively in accordance with the individual preferences configured by the User in the Panel.

18. Registry Data

Data on business entities sourced from publicly available state registers and made available by Entiway.

19. Credit Bonus

Additional Credits granted to the User on the terms set out in §9, constituting the sole form of compensation for the unavailability of Entiway.

20. Payment Operator / Merchant of Record

Paddle.com Market Limited, with registered office at Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom, responsible for processing payments, settlements, invoicing, refunds and the handling of selected subscription processes.

21. Infrastructure

The servers, computing and network resources on which Entiway operates, in particular infrastructure hosted by Hetzner Online GmbH (Germany, EEA) and the network layer provided by Cloudflare, Inc. (USA / global), through which traffic directed to the Public Website, the Panel and the API passes.

§2. General provisions and nature of the service

1. These Terms set out the rules for using Entiway, the conditions for concluding and performing the Agreement, the rights and obligations of the Service Provider and the User, as well as the conditions for using the Panel, the API, the Wallet and Monitoring.

2. Entiway is a service directed exclusively at entrepreneurs. By registering an Account or using paid features, the User declares that they are acting in connection with their business or professional activity.

3. Exclusion of consumer provisions. The provisions of the Act of 30 May 2014 on Consumer Rights do not apply to Agreements concluded under these Terms, in particular the right to withdraw from a distance contract within 14 days without giving a reason. The foregoing is without prejudice to Art. 7aa of that Act, under which certain rights are granted to a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for them. In such a case, mandatory provisions of law apply, taking into account §6 para. 11 of these Terms.

4. The Service Provider may refuse to conclude the Agreement or terminate the Agreement if it has reasonable grounds to suspect that the Account was created by an unauthorized entity or is being used in breach of these Terms or of the law.

5. The Agreement is concluded upon effective registration and activation of the Account.

6. The Agreement for maintaining the Account is concluded for an indefinite period.

7. The User is obliged to use Entiway in accordance with the law and good practice, and not to provide content of an unlawful nature.

8. With regard to financial transactions – the purchase of Credits, the issuance of invoices and payment handling – the competent entity is the Payment Operator, in accordance with §6.

9. The rules for processing personal data in connection with the use of Entiway are set out in the Privacy Policy, and the rules for using cookies and similar technologies in the Cookie Policy. Both documents are published on the Public Website and in the Panel and supplement these Terms.

§3. Technical requirements and risks

1. Use of the Panel requires: a device with Internet access, a current web browser, an active e-mail address, and enabled JavaScript together with the browser session mechanisms that are technically necessary.

2. Use of the API requires: Internet access, the ability to perform HTTP requests, and an active API Token.

3. The Service Provider makes every effort to ensure that Entiway operates correctly in current versions of popular browsers and in standard integration environments.

4. Information on particular risks. The use of services provided electronically involves risks typical of the Internet, in particular: the possibility of malicious software, attempts to obtain authentication credentials by phishing, interception of transmissions by unauthorized persons, unauthorized access to the end device, and impersonation of the Service Provider in correspondence. The Service Provider recommends using up-to-date security software, using encrypted connections, protecting login credentials and API Tokens, and refraining from using Entiway from untrusted devices and networks.

5. Use of Entiway may be temporarily limited due to technical, maintenance or development work, or due to failures, on the terms set out in §9.

§4. Registration, login and Account

1. Account registration may take place via the API or via the Panel. In both cases the User provides an e-mail address and sets a password, which is then used to log in to the Panel.

2. Registration requires completing the Account activation process in accordance with the messages displayed in Entiway or sent electronically.

3. Registration via the API requires a business e-mail address. Addresses originating from free, public mail services and from services providing temporary mailboxes are not accepted in this path. Registration via the Panel is not subject to this restriction.

4. One e-mail address may be assigned to only one active Account.

5. The User is obliged to keep login credentials and API Tokens confidential and not to disclose them to third parties.

6. The Service Provider applies technical and organizational safeguards against unauthorized access to Accounts, including mechanisms temporarily limiting login attempts after unsuccessful tries. The detailed parameters of these safeguards are not published for security reasons.

7. Within the Account, the User may in particular: manage API Tokens, review service usage, request logs, the Wallet, Wallet operation history, Monitoring configuration, monitoring events, Alert preferences, profile settings, time zone, and initiate deletion of the Account.

8. The User is responsible for actions taken using their Account, unless they demonstrate that such actions occurred solely for reasons for which they are not responsible.

§5. Monitoring and Alerts

1. Monitoring enables the User to designate business entities whose changes in Registry Data are to be tracked, and to review recorded events in the Panel and via the API.

2. Alerts are disabled by default. They are sent only after the User independently enables and configures preferences in the Panel. The User may change preferences or disable Alerts at any time.

3. Alerts are a functional element of the service and do not constitute marketing communication.

4. Monitoring events are recorded on the basis of changes detected in source public registers, taking into account the data processing cycles referred to in §9 para. 4. The Service Provider does not guarantee detection of a change in real time.

5. The Service Provider makes every effort to deliver Alerts without delay, but is not liable for delays or failures in delivery resulting from causes attributable to mail operators, anti-spam filters or the mailbox configuration of the User. The Panel remains the primary source of information on Monitoring events.

§6. Payments, Credits and Wallet

1. Entiway is made available for a fee through a One-off Top-up or a Subscription.

2. A One-off Top-up consists of a single purchase of a package crediting the Wallet, without automatic renewal.

3. A Subscription consists of the automatic, monthly renewal of the purchase of the same package. A Subscription does not change the price of the package or the rules for consuming Credits.

4. A Subscription renews until cancelled by the User or terminated by the Payment Operator or the Service Provider in accordance with these Terms and the rules of the Payment Operator. A Subscription does not provide for a minimum commitment period, unless expressly stated otherwise in the description of a specific offer.

5. The User may cancel the Subscription before the start of the next billing period through the mechanisms made available by the Payment Operator or the Service Provider.

6. The Wallet is credited after the payment has been successfully confirmed by the Payment Operator.

7. Credits have no expiry date and do not lapse over time. Credits not used in a given billing period carry over to subsequent periods and remain available in the Wallet.

8. Cancelling a Subscription does not result in the loss of Credits already recorded in the Wallet. Credits remain available for use on general terms.

9. The only event causing the loss of Credits is the permanent deletion of the Account, in accordance with §12. Unused Credits are then not subject to refund or payout in any form.

10. Payment refunds. The Service Provider does not process payment refunds and does not pay out the equivalent value of Credits. Payment refunds are processed exclusively by the Payment Operator, acting as Merchant of Record, on the basis of its own rules and at its own discretion. Notwithstanding §2 para. 3 above (which excludes the statutory consumer withdrawal right, inapplicable given the B2B nature of the Agreement), the Payment Operator provides a 14-day window from the transaction date to submit a refund request, considered at the Payment Operator's sole discretion in accordance with its Refund Policy, available at https://www.paddle.com/legal/refund-policy.

11. Consent to immediate performance. By placing an order, the User requests that performance of the service commence before the expiry of the withdrawal period and acknowledges that, upon the Credits being recorded in the Wallet, the service is performed in full, which results in the loss of the right of withdrawal to the extent that such right would apply under §2 para. 3.

12. The Price List, package descriptions and the rules for consuming Credits are published on the Public Website and in the Panel.

13. All payments, invoices, tax settlements, chargebacks, refunds and the technical handling of transactions are carried out by the Payment Operator in accordance with its terms and policies, available at https://www.paddle.com/legal/terms.

14. Complaints concerning the payment transaction itself, the manner of charging, invoicing or refunds are to be directed by the User primarily to the Payment Operator, unless the issue concerns the malfunctioning of Entiway itself.

§7. Rules for using Registry Data

1. Registry Data may be used exclusively for lawful purposes and in connection with the business activity of the User.

2. The following is permitted in particular:

• a) using Registry Data to verify counterparties, perform analyses, automate processes and monitor changes,
• b) integrating the data with the systems of the User, including CRM, ERP, reporting systems and internal tools,
• c) storing the data in the infrastructure of the User to the extent necessary for the operation of their business processes.

3. The following is prohibited in particular:

• a) reselling, sublicensing or commercially making Registry Data available to third parties as a standalone product or service,
• b) building a competing service, API or database based in whole or in substantial part on Registry Data obtained from Entiway,
• c) bulk downloading of data in order to build a local copy of all or a substantial part of the Entiway resources,
• d) circumventing safeguards, limits, authorization mechanisms or other measures protecting the Infrastructure,
• e) using the service in a manner that places an excessive load on the Infrastructure or compromises the security of other Users.

4. Role of the User with respect to personal data. Registry Data includes data of natural persons conducting business activity, publicly available in state registers. Upon obtaining such data through Entiway, the User becomes a separate controller of that data within the meaning of the GDPR and is independently responsible in particular for:

• a) having their own legal basis for processing corresponding to the purpose for which the data is used,
• b) fulfilling the information obligation towards the data subjects to the extent arising from Art. 14 GDPR,
• c) handling requests from those persons regarding the exercise of their rights,
• d) determining the retention period of the data in their own systems and securing that data.

5. The Service Provider is not a processor acting on behalf of the User with respect to data obtained by the User and processed in their own systems.

6. Breach of the rules set out in this paragraph may result in immediate suspension of the Account, invalidation of API Tokens, termination of the Agreement and the pursuit of claims on general terms.

§8. Registry Data – sources and limitation of liability

1. Registry Data originates from public state registers or external sources, over the content and currency of which the Service Provider does not exercise full control.

2. The Service Provider is not liable for errors, delays, outdated information, incompleteness or inaccuracies arising from the source public registers.

3. The Service Provider makes reasonable technical efforts to identify anomalies in Registry Data and informs Users of them through the available communication channels. Taking such action does not constitute a basis for extending the liability of the Service Provider beyond the scope indicated above.

4. The User uses Registry Data at their own risk and should independently verify the data in the official register before making any decision of material legal, financial or economic significance.

§9. Limits, availability and Credit Bonus

1. The Service Provider applies technical security limits and service usage limits. The applicable limit is 180 Requests per minute per Account. This limit serves to protect the Infrastructure and the stability of the service for all Users.

2. Entiway is provided on an "as is" basis, subject to mandatory provisions of law.

3. The Service Provider exercises due care to ensure the stability of the service, but does not guarantee uninterrupted availability 24/7/365.

4. Data processing windows. Entiway performs cyclical processing of Registry Data within time windows specific to individual registers, published in the Panel. During a processing window, periodic disruptions to availability or performance may occur. For Polish registers, the processing window covers the hours from 00:00 to 07:00 Central European Time.

5. Planned technical work unrelated to failures is announced at least 72 hours in advance, via the Public Website, the Panel, e-mail or a status page.

6. Credit Bonus. In the event of an interruption in the availability of Entiway lasting continuously for more than 4 hours, for reasons attributable to the Service Provider, the User may apply for a Credit Bonus. The Credit Bonus is the sole form of compensation for unavailability and takes exclusively the form of additional Credits added to the Wallet.

7. An application for a Credit Bonus must be submitted to [email protected] without delay, no later than within 7 business days of the end of the interruption. The Service Provider examines the application no later than within 7 business days of receiving it.

8. The Credit Bonus does not apply to periods of planned technical work announced in accordance with para. 5, nor to periods of the processing windows referred to in para. 4.

9. The liability of the Service Provider towards the User is, to the extent permitted by law, limited to actual damage and does not cover lost profits.

10. Force majeure. The Service Provider is not liable for non-performance or improper performance of the Agreement caused by circumstances of force majeure, in particular failures of the infrastructure of external providers, interruptions in the supply of power or connectivity, attacks on the Infrastructure, acts of public authority, natural disasters and the unavailability of source public registers.

§10. API development and changes

1. The Service Provider develops Entiway and may introduce new features, modify existing ones and withdraw features that are unused or superseded.

2. Extending changes, in particular the addition of new endpoints, response fields or optional parameters, may be introduced without notice and do not constitute an amendment to these Terms.

3. Backward-incompatible changes – in particular the removal of an endpoint, the removal or change in meaning of a response field, or a change to required parameters – are announced by the Service Provider at least 90 days in advance, via the Panel, the documentation, e-mail or the changelog.

4. The above period does not apply to changes required for security reasons, by a legal obligation, or by a change on the side of the source public registers. In such cases the Service Provider announces the change without delay.

§11. Intellectual property rights

1. All rights to Entiway, including the Panel, the API, the documentation, the structure and manner of presenting data, and the designations and brand of Entiway, belong to the Service Provider and are protected by law.

2. Upon conclusion of the Agreement, the User obtains a non-exclusive, non-transferable and territorially unlimited right to use Entiway for the duration of the Agreement, solely within the scope and for the purposes set out in these Terms.

3. The Agreement does not transfer any intellectual property rights to the User and does not entitle the User to use the designations of the Service Provider beyond indicating the fact of using the service.

4. Decompilation, reverse engineering of source code, copying of the database structure and the creation of derivative works of Entiway are prohibited, subject to cases permitted by mandatory provisions of law.

§12. Suspension, Account deletion and termination of the Agreement

1. The User may at any time discontinue use of Entiway and delete the Account independently in the Panel or by contacting the Service Provider.

2. Once deletion is initiated, the Account enters a deactivated state. Upon deactivation, all API Tokens assigned to the Account are invalidated.

3. For 180 days from deactivation, the Account may be reactivated with its settings, Wallet balance and history preserved, provided that there are no technical or legal obstacles. Reactivation does not restore invalidated API Tokens – the User generates new Tokens.

4. After 180 days from deactivation, the Account and the associated data are permanently deleted, except for data that must be retained longer under the law or for the defence against claims. Upon permanent deletion of the Account, unused Credits are forfeited, in accordance with §6 para. 9.

5. Cancelling a Subscription is not equivalent to deleting the Account or to the loss of Credits.

6. The Service Provider may suspend or delete the Account with immediate effect in the event of a breach of these Terms, abuse, attempts to circumvent safeguards, arrears, or reasonable suspicion of unauthorized access.

§13. Complaints and contact

1. Complaints concerning the operation of Entiway may be submitted by the User to [email protected] or via the contact form made available on the Public Website.

2. Complaints concerning payments, invoicing and refunds are to be directed by the User to the Payment Operator, in accordance with §6 para. 14.

3. A complaint should contain at least the data enabling identification of the User and a description of the problem.

4. The Service Provider examines a complaint without undue delay, no later than within 14 days of receiving it, unless the nature of the matter requires the submission to be supplemented.

§14. Changes to the Terms and the Price List

1. The Service Provider may amend these Terms for important legal, technical, organizational or business reasons, in particular in the event of the development of Entiway, changes to billing models, changes to the manner of providing services, or changes to applicable law.

2. The User will be informed of any material amendment to these Terms at least 14 days in advance, by e-mail, through the Panel or by a notice within the service.

3. Failure to terminate the Agreement before the date on which the changes take effect constitutes acceptance of the new content of these Terms, subject to mandatory provisions of law.

4. A change to the Price List takes place at least 14 days in advance, communicated in the manner specified in para. 2. A change to the Price List does not affect Credits already recorded in the Wallet or the price of a billing period already paid for. In the case of a Subscription, the new price applies from the first renewal following the effective date of the change; the User may cancel the Subscription before that date.

§15. Final provisions

1. These Terms in this version take effect on the date indicated in the header of the document.

2. Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means and the GDPR.

3. The parties will seek to resolve disputes amicably. In the absence of agreement, the dispute is resolved by the court having jurisdiction under Polish law, whereby the place of business and place of residence of the Service Provider is the address indicated in §1 point 1.

4. The invalidity of any provision of these Terms does not affect the validity of the remaining provisions.

5. The current version of these Terms, together with its effective date, is published on the Public Website.

Questions regarding these Terms: [email protected]